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Learn more about this feature packed management tool
Tickets & Tasks
Create tickets easily by specifying only the subject.
Attach multiple documents and files when creating or while viewing a ticket.
Allow users to add actions to tickets which later can be used to generate timesheets.
Automatic ticket history so you can see what has been done on a ticket.
Managers can view all their employees tickets with one click. The higher up the heirarchy the manager is the more agents tickets they can view.
Ticket due date automatically highlights due and overdue tickets.
Users recieve automatic email notifications for tickets which are almost due and overdue.
Managers get automatically notified when a users ticket is almost due or overdue.
Assign tickets to projects and project milestones.
Automatic alerts when a ticket is assigned or completed.
Browse tickets easily using Yazu simple search and filtering.
Create scheduled tickets for recurring tasks or tasks in the future.
Close and delete multiple tickets using simple context menus.
Group tickets by client
View Assigned, Unassigned and overdue tickets with one click
View Reports for Agents, Users, Client, Projects, Departments and Teams.
Progress reports give you a view into how each agent is performing.
Manager View gives managers an instant view of their employees progress.
View and generate timesheets for individual agents, departments, teams, projects and clients.
Colourful and animated charts graph your data.
Loaded with additional features
Create projects to easily group projects, documents, tickets and agents.
View all project tickets easily in one place.
View project tickets by task or by milestone.
Project milestones and tasks allow for project phases.
Quickly assign teams of agents to your projects.
Attach documents to projects so all agents can easily view project related information.
Generate timesheets for project.
Easily configurable, Yazu enables you to easily adjust Yazu to fit your company's structure and way of working.
Create custom ticket types to group your tickets for your business.
Create custom security roles and allow agents to access only the features you specify.
Create teams of agents for your own department or project.
Create clients and embed Yazu on their sites with one line of code.
Create agent statuses to fine tune ticket progress and assign them to default actions