Features

The Yazu help desk provides a lot of functionality in a very simple and friendly interface. We have tried hard to simplify every aspect of Yazu and allow even the most novice of users to feel comfortable with the help desk from the very first time they log in.

Below we have listed just some of the features that Yazu help desk can provide your business. We are constantly developing Yazu and adding new features. If you don't see something which you require please tell us about it and it we may add it in.

• Tickets

  
  • Create tickets easily by specifying only the subject
  • Attach multiple documents and files when creating or while viewing a ticket
  • Allow users to add actions to tickets which later can be used to generate timesheets
  • Automatic ticket history so you can see what has been done on a ticket
  • Managers can view all their employees tickets with one click. The higher up the heirarchy the manager is the more users tickets they can view
  • Ticket due date automatically highlights due and overdue tickets
  • Users recieve automatic email notifications for tickets which are almost due and overdue
  • Managers get automatically notified when a users ticket is almost due or overdue
  • Assign tickets to projects and project milestones
  • Automatic alerts when a ticket is assigned or completed
  • Browse tickets easily by filtering only the required information
  • Create scheduled tickets for recurring tasks or tasks in the future
  • Create your own personal ticket folders to group tickets the way you like
  • Add tickets to your personal folders by simply dragging them onto your ticket folder or by right clicking
  • Close and delete multiple tickets by selecting tickets and using simple context menus
  • Group tickets by client

• Project Management

  
  • Create projects to easily group project documents, tickets and users
  • View all project tickets easily from one place
  • Project milestones allow for project phases
  • Quickly assign teams of users to your projects
  • Attach documents to projects so all users can easily view project related information
  • Generate timesheets for projects

• Knowledge base

  • Create knowledge base articles easily by using our rich text editor
  • Add multiple documents to each article
  • Group articles by creating custom categories
  • Specify which departments can access articles by setting access rights for each category
  • Browse the knowledge base by category
  • Search knowledge base for articles by searching on keywords

• Reports

  • View and generate timesheets for individual users, departments, teams, projects and clients
  • View, generate, email and export invoices easily
  • View ticket summaries by user, department, team, project and client

• help desk Settings

  
  • Easily configurable, Yazu helpdesk enables you to easily adjust Yazu to fit your company's structure and way of working
  • Create custom ticket types and categories to group your tickets for your business
  • Create custom security roles and allow users access only to features you specify
  • Create teams of users for your own department or projects